Last updated: September 28, 2026

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Pooch & Tabby respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what personal information we collect when you visit poochandtabby.com, place an order, contact us, or otherwise interact with our website, how we use that information, and the circumstances in which it may be shared with service providers.

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This policy applies to information collected through our website and through our normal interactions with customers. It does not apply to the privacy practices of third-party websites or services that we do not control.

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1. Personal Information We Collect

The information we collect depends on how you interact with our website and business.

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Information you provide to us

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When you place an order, contact us, or otherwise provide information to us, we may collect information such as:

• Your name

• Billing and shipping address

• Email address

• Telephone number, where provided

• Order details, including the products, sizes, colours, designs and options you select

• Information you provide when contacting us about an order or product

• Information you voluntarily provide when submitting a review, photograph, question or other feedback

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We may also retain information associated with your orders and transactions, such as order numbers, payment status, shipping information and communications relating to your order.

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Payment information

Payments made through our website are processed by the payment providers available through Wix.

Pooch & Tabby does not receive or have access to customers' full credit card numbers. We receive the transaction and payment information made available to us by the payment provider that is necessary to process and fulfill your order.

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Information collected automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

 

Depending on the features and services active on our website, this may include information such as:

• IP address

• Browser type and version

• Device and operating system information

• Time zone and general location information associated with your device or IP address

• Pages and products viewed

• Referring pages or websites

• Search or interaction information

• Website usage and performance information

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This information may be collected by Wix and by third-party services or integrations used on our website.

Our website uses a cookie consent banner that allows visitors to accept or decline non-essential cookies. Additional information about the cookies used on our website is provided in our cookie information.

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2. How We Use Personal Information

We use personal information for purposes such as:

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• Processing and fulfilling orders

• Processing payments through our payment providers

• Shipping and delivering orders

• Communicating with you about your order or inquiries

• Providing customer service

• Responding to questions, requests and complaints

• Maintaining order and transaction records

• Detecting, preventing and addressing fraud, unauthorized transactions and misuse of our website

• Maintaining, operating and improving our website

• Understanding website usage and performance

• Sending promotional or marketing communications where permitted and where you have provided the required consent

• Complying with legal, accounting, tax and other regulatory requirements

• Protecting our business, website, customers and legal rights

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We limit our collection, use and disclosure of personal information to purposes that are reasonable and appropriate for our business and the circumstances in which the information is collected.

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3. Service Providers and Third Parties

Pooch & Tabby uses third-party services to operate our website, process orders, process payments, analyze website activity, and ship products.

Depending on the service and your order, personal information may be shared with or processed by service providers such as:

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Wix

Our website is hosted and operated using Wix. Wix provides website hosting, ecommerce functionality, data storage and other services necessary to operate our website.

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Wix may collect and process information about visitors and customers in accordance with its own privacy practices. Wix may also use cookies and similar technologies as part of its services.

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Payment providers

Payments are processed through payment services available through Wix, including Wix Payments and other payment methods offered at checkout.

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These providers process payment information in order to authorize and complete transactions. Pooch & Tabby does not receive customers' full payment card numbers.

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Shipping providers

When an order is shipped, we may provide the information necessary for delivery to the applicable shipping provider.

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Depending on the shipping service selected, this may include your name, shipping address, telephone number and email address.

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We may use services including Chit Chats, eShipper and Canada Post, as well as other carriers where appropriate.

When using Chit Chats or eShipper, shipping information may be entered or transferred to the service as necessary to create and manage a shipping label and fulfill the order.

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Google services

Our website may use Google services, including Google Analytics and Google Merchant Center or related Google services.

These services may collect or process information about website visitors, products, website activity or interactions depending on the features currently in use.

Google services have their own privacy practices and may process information according to their respective policies.

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Legal and regulatory purposes

We may disclose personal information where reasonably necessary to comply with applicable laws, legal processes or lawful requests, or to establish, exercise or defend our legal rights.

We may also disclose information where necessary to prevent fraud, unauthorized transactions, security incidents or other misuse of our website or services.

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4. International and Cross-Border Processing

Some of the service providers we use may store or process personal information outside Canada.

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When personal information is transferred to a service provider outside Canada, it may be subject to the laws of the country where the information is processed. This may include access by courts, law enforcement or government authorities in accordance with applicable laws.

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Pooch & Tabby remains responsible for personal information under our control and takes reasonable steps to use service providers that provide appropriate safeguards for the information they process on our behalf.

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5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential website functions, maintain security and stability, remember certain settings, understand website usage, and support other website features.

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Wix and third-party services or integrations may place cookies or use similar technologies on our website. The specific cookies in use may change as website features and services change.

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Our website provides a cookie consent banner that allows visitors to accept or decline non-essential cookies.

You can also manage cookies through your browser settings. Blocking or declining certain cookies may affect how some website features function.

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For more detailed information about the cookies currently used on our website, please see our cookie information.

Wix notes that third-party apps and integrations can introduce additional cookies beyond Wix's own essential cookies.

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6. Marketing Communications

Pooch & Tabby may occasionally send promotional or marketing emails to customers or subscribers who have provided the appropriate consent or where another form of consent permitted by applicable law applies.

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Marketing emails may include information about new products, promotions, sales, seasonal collections or other Pooch & Tabby news.

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You can unsubscribe from marketing emails at any time using the unsubscribe mechanism included in the message or by contacting us directly.

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Transactional and service-related communications, such as order confirmations, shipping information and responses to customer inquiries, are not marketing communications and may still be sent when necessary to provide the service you requested.

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Pooch & Tabby follows applicable requirements for commercial electronic messages, including Canada's Anti-Spam Legislation (CASL). Commercial marketing messages must include the required sender identification and an unsubscribe mechanism, and consent requirements apply.

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7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal and accounting obligations, and enforcing our agreements.

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Different types of information may therefore be retained for different periods.

When personal information is no longer required for a legitimate business or legal purpose, we take reasonable steps to securely delete, destroy or anonymize it, as appropriate.

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8. Protecting Your Information

Pooch & Tabby takes reasonable administrative, technical and physical measures appropriate to the sensitivity of the information we hold to protect it against unauthorized access, disclosure, loss, theft, copying, use or modification.

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Access to customer information is limited to what is reasonably necessary for operating the business and fulfilling orders.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or through our website.

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PIPEDA requires organizations to use safeguards appropriate to the sensitivity of personal information rather than prescribing one specific security technology or method.

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9. Your Privacy Rights

Depending on applicable law, you may have the right to:

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• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask questions about how your information is collected, used or disclosed

• Withdraw consent to certain uses of your information, subject to legal or contractual limitations

• Request deletion of information where appropriate

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A request to delete information does not necessarily mean that we can immediately remove every record. We may need to retain certain information to fulfill legal, accounting, tax, fraud-prevention, dispute-resolution or other legitimate obligations.

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Under PIPEDA, individuals generally have the right to access personal information held about them and to challenge its accuracy and completeness.

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To make a privacy request, please contact us using the information provided below.

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10. Children's Privacy

Our website is intended for general audiences and is not directed specifically toward children.

We do not knowingly collect personal information from children for the purpose of operating our business or sending them marketing communications.

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If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate steps.

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11. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms, payment services, shipping providers and other external websites.

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Once you leave our website, this Privacy Policy no longer governs information collected directly by those third parties. Their own privacy policies and practices apply.

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We are not responsible for the privacy practices of third-party websites or services that we do not control.

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12. Privacy Concerns and Complaints

If you have a question, concern or complaint about how Pooch & Tabby handles your personal information, please contact us first so that we can investigate and respond.

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Pooch & Tabby has designated its owner as the person responsible for privacy matters and for responding to privacy requests and concerns.

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We will make reasonable efforts to address privacy concerns and requests in a timely manner.

If you are not satisfied with our response, you may have the right to bring your concern to the applicable privacy oversight authority.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy requirements.

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When we make changes, we will update the "Last updated" date at the top of this policy.

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14. Privacy Concerns and Complaints

If you have a question, concern or complaint about how Pooch & Tabby handles your personal information, please contact us first so that we can investigate and respond.

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Pooch & Tabby has designated its owner as the person responsible for privacy matters and for responding to privacy requests and concerns.

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We will make reasonable efforts to address privacy concerns and requests in a timely manner.

If you are not satisfied with our response or are unable to resolve your concern with us, you may have the right to bring your concern to the Office of the Privacy Commissioner of Canada or another applicable privacy oversight authority.

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15. Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, wish to withdraw consent where applicable, or have a privacy concern, please contact:

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Pooch & Tabby
Email: admin@poochandtabby.com
Toronto, Ontario, Canada

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Cookie Information

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The following table provides information about the cookies currently used on our website, including cookies necessary for the functioning of the store and other cookies or similar technologies used by Wix or third-party services.

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COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

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