RETURNS & EXCHANGES
Because Pooch & Tabby products are handmade to order, we do not offer returns or exchanges for change-of-mind purchases, incorrect size selection, or personal preference.
Each item is made specifically for your order from raw materials according to the width, size, hardware and other options you select at checkout. We do not maintain an inventory of previously purchased items for resale, so your item has not been worn by another animal before being sent to you.
Sizing information is provided throughout our website and in individual product listings. Materials and their characteristics are also noted where relevant. If you're unsure about sizing, width, hardware or which product is right for your pet, please contact us before placing your order. We're happy to help!
Please keep in mind that colours can appear differently depending on your screen, device and display settings. While we do our best to photograph and represent our materials accurately, the colour you see on your screen may not be an exact representation of the physical item.
If There Is a Problem With Your Order
If your order arrives with a missing item, the wrong item, or a different colour or design than the one you ordered, or with a defect that occurred during the making of your item, please contact us at support@poochandtabby.com with clear photos of the issue. We'll take a look and make it right.
We will replace an item when the issue is the result of an error on our part or a defect in the item.
Damage resulting from pet behaviour, normal use or environmental exposure is not eligible for replacement. This includes damage caused by chewing, biting, pulling or scratching, as well as normal wear, fading from use or sun exposure, and changes to hardware such as tarnishing.
Because different fabrics, ribbons and other materials have different properties, some designs may show signs of fading or wear over time, particularly with frequent outdoor use or exposure to sunlight. These characteristics are noted in individual listings where applicable and are not considered defects.
If you're unsure whether an issue is covered, please contact us. We're always happy to take a look.