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Currently we do not offer exchanges or refunds. Pooch & Tabby is a small shop hand making every piece to order and because we offer a variety of widths, sizes and hardware options, each item is therefore considered custom. 

We do not pre-make our items to ensure they are brand new when you receive them. Often times shops that accept exchanges and returns are re-selling items that may have been worn for a period of time by another dog or cat. For health and safety reasons, please be assured that your items from Pooch & Tabby have not been worn by another animal before yours.

Sizing charts and materials that may affect longevity are included in each listing to ensure you can make an informed decision. If there is a manufacturing defect with the item, please reach out! We're always happy to help. Wear and tear issues relating to biting, pulling, scratching and fading of the design are not manufacturing defects. 

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