• Especially if this is your first time ordering from Pooch & Tabby, it's important to get an accurate neck measurement to see where it fits into our size chart. Remember, there is no standardization for sizes in the pet collar industry, so each company decides their own sizes. It's best to measure your pup vs. measuring their current collar, as the way you measure a collar may not be the way we measure, and determine our sizes. 

 

•  If your pup's measurement falls just outside of a size range or at the very end, we can add an extra inches or take them away to accommodate your pet's specific size, especially if your pup is no longer growing. For example, the small size adjusts from 9 - 13" and the medium adjusts from 12 - 19". If your pup is an adult and has a 14" neck, rather than get a medium and have 5" of extra bulk, we can make your pup a custom size that extends to 16" to ensure a comfortable fit, at no extra charge. 

 

• Never order a collar where the end measurement exactly matches your pup's neck measurement. Since a collar should be worn to allow two finger wiggle room, you want to ensure the collar can be adjusted bigger and smaller than their exact meaurement. 

 

DOG COLLARS

SIZE	WIDTHS	SIZE RANGE
XXS	1/2" / 1.3cm	5 - 9" / 13 - 23cm
XS	1/2" / 1.3cm 3/4" / 2cm	7 - 11" / 18 - 28cm
SM	1/2" / 1.3cm 3/4" / 2cm 1" / 2.5cm	9 - 13" / 23 - 33cm
MD	3/4" / 2cm 1" / 2.5cm 1.5" / 4cm	12 - 19" / 30.5 - 48cm
LG	1" / 2.5cm 1.5" / 4cm	15" - 24" / 38 - 61cm
XLG	1" / 2.5cm 1.5" / 4cm	17 - 28" / 43 - 71cm

 

• Our black plastic buckles are quality National Molding Weinerlock buckles from their Duraflex division. National Molding is the leading buckle maker in North America, producing buckles for body armor and tactical gear for the U.S. Military and law enforcement.

 

• Our metal buckles are brass plated or nickel plated steel, except our 1.5" nickel metal buckle, which is made of aluminum for a lighter feel and super shiny look.  Metal buckles are much heavier than plastic and add significantly more weight to the collar, especially for smaller pups, puppies and seniors. Metal buckles get very cold in the winter and very hot in the summer. Keep this in mind in consistently cold/hot climates and for short haired pups!  Metal hardware may have small imperfections on them, such as tiny nicks or scratches.

 

• Processing Time:  Please allow 3-7 business days to prepare your order to ship. All items are handmade to order and ship from Ontario, Canada.  Our business days are Monday through Friday and exclude weekends & holidays.

 

• Orders can be cancelled up to 2 days after purchase. Orders go into production after 2 days and cannot be cancelled past this time frame.

 

• Currently we do not offer exchanges or returns. Because we offer a variety of widths, sizes and hardware options, each item is made to order and therefore considered custom. We stand by the quality hardware and materials we use. If your item was received with an issue, please contact us!